Internal system guide · v1 · July 2026
A plain-language tour of every tool we built — what each one does for you, and how they all talk to each other. One store, one shared database, and a set of tools sitting on top. No code required to read this.
The simplest way to see the whole machine: follow one bag of coffee from a supplier's shelf all the way to a customer's door — and the money back to us. Each stop below is handled by one of our tools.
Every stop reads from and writes back to the same two foundations — here's what they are.
You don't have eleven disconnected apps. You have two shared foundations, and every tool plugs into them. That's why numbers match across the whole system.
Where customers actually shop and where every order, product and customer record is born. It's the single source of truth for "what did we sell and to whom."
A copy of everything, organised so our tools can slice it fast, add cost & profit, and write decisions back. This is what makes reports instant instead of slow.
Every tool we've built, grouped by where it sits in the journey. Each card links straight to it (login required) and shows which other tools it talks to.
Crawls competitor prices (Amazon and more) so we can match or beat them without guessing. Includes a match-and-queue tool for uncrawled links.
pricing.merkatech.netPredicts what each product will sell next, refreshed every night. This is the engine that decides how much to restock — so we don't over-buy or run out.
merkatech.net · nightly engineRaise, receive and pay supplier POs — with attachments, branded invoices, cost capture on receive, and auto vendor-item linking. Also handles supply/packaging POs.
merkatech.net · ProcurementTells you exactly what to reorder and what you're sitting on too much of, using the forecast plus real cover-days. One screen, ranked by urgency.
merkatech.net · RestockBlind physical counts on the warehouse floor — the counter never sees the expected number, so counts stay honest. Differences post as adjustments.
stocktake.merkatech.netFlags stock heading toward expiry (auto Clearance collection + grace period) and handles vendor returns (RTV) when we send stock back to a supplier.
merkatech.net · Near-expiry / RTVWhere customers browse and buy — the Shopify storefront plus our own mobile app. Every sale here kicks off the whole journey above.
coffeeandcream.appCustomer segments become campaigns — win-backs, coupons, abandoned-cart SMS — with our own link shortener and a safety cap so we never over-message.
cnc-ly.comAn AI support assistant on Facebook/Instagram messages, plus a unified inbox that watches conversations. Handles the easy questions, flags the rest.
merkatech.net · AssistA phone-friendly pick-and-pack app for the warehouse. Scan, pack, and hand off to shipping — running live in shadow mode alongside the current flow.
fulfillment.merkatech.netOur shipping partner delivers to the door and pays us cash-on-delivery. The Cashouts page reconciles every payout against the orders it belongs to.
merkatech.net · Bosta / CashoutsReal cost of every product (weighted-average, updated on receive) drives a true profit view — plus an accounting ledger with trial balance and liabilities.
merkatech.net/finance/profitAdam is the newest piece: an AI assistant that watches what's happening in the store and helps handle it. The key thing to trust: Adam never touches money or orders on his own — anything risky waits for a human's OK.
Think of Adam as a very fast junior operations teammate. He reads every new event, figures out what's going on, and drafts what should happen next — but he stops and asks before doing anything that affects a customer's order or money.
The gate is the whole point. Adam can read, think and draft freely — but cancelling an order or marking it paid always passes through a human approval step first. Nothing money-related happens without you.
Access is by role, so people only see the tools they need. If someone hits a page they're not allowed to open, they get a friendly "no access" screen — never a broken error.
Everything — finance, profit, the exec overview band, and all tools.
Fulfilment, stocktake and receiving. No finance or customer data.
Purchase orders, vendors, restock and pricing. Costs, not full P&L.
Managed centrally; changes take a few minutes to apply everywhere.